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Privacy & Cookie Policy

Data Protection

For the purposes of data protection this policy refers to the 1998 Data Protection Act until 25th May 2018 and thereafter the EU General Data Protection Regulation (GDPR) or any subsequent, and successor, legislation.

The Wellness Food Group (TWFG) is the data controller of the personal information we hold about you.

TWFG will not share or pass on any information about you to other parties or bodies, with the exception of government bodies if requested, and other members of the same group, including Fresh Fitness Food Limited. Your details will be kept on record and added to our mailing list. By purchasing a product from our website, you are consenting to joining our data base. You can stop this at any point by informing us via e-mail that you no longer wish to be contacted with TWFG news and offers.

Third Party websites, although TWFG will not pass on any information to third parties, the website may have links to other websites - TWFG cannot be held responsible for other websites data protection policies.

All changes to our privacy policy will be updated on the website and you can contact us at any point via telephone or e-mail for more information.

Your details will be kept on record for as long as needed. These details are only accessible to authorised staff.

Destruction of personal information will be carried out by a secure method.

Information in our custody will be protected and safeguarded securely.

Privacy statement
- you are required to read all terms and conditions every time you use The Detox Kitchen as these can be changed at any time and you will not be notified of each individual change to the privacy policy.

When signing up to TWFG you will need to give us your personal identifiable information: Name, Address and telephone number. The delivery team will be passed on these details in order to ensure that your experience has no hitches. Each delivery team member signs a data protection form on arrival with TWFG to ensure you are protected.

We could occasionally ask for additional information: for example: demographic, lifestyle, marketing or other questions this is purely done on a research basis and it is your choice as to whether you wish to provide us with the requested information.

What information do we collect?

When you purchase from us at, we ask for and collect personal information such as your name, billing and delivery address, telephone number, email address, items ordered and payment details.

If you set up an online account with us, we will also store your password.

If you sign up to receive our email newsletter we will store your email address and phone number.

Cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. By continuing to browse the website, users are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of their computer. We only use (and store) non-essential cookies on your computer's browser or hard drive if you provide your consent.

We also use cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS or email.

TWFG may also collect information regarding your visit to This may include where you are geographically, how you were referred to us (e.g. search engines or email marketing), your browser and device type, the pages you viewed, the duration of your visit and any search terms used. This information may be collected even if you do not register an account with us.

How do we use your personal information?

We use this information to make your shopping experience as easy and enjoyable
as possible.
To process your order including delivery and payment.

Online account holders require an email address and password to access their account.

All payment card details entered when placing an order are stored by Stripe, and not The Detox Kitchen. The privacy information for Stripe can be found at

To send you special offers and promotions that may be of interest if you have consented for us to do so by email, phone, SMS or we believe may be of interest to you. You may opt-out of receiving these messages at any time.

Any information we collect about customer’s browsing and buying habits is used for statistical analysis and to continuously improve the website and the products and services offered to our customers.

To assist in the detection and prevention of fraud.

Our Courier Service has selected access to your details for delivery purposes only.

Where we store your personal data

We do not process your personal data in any country outside the European Union (EU).

However, certain third parties are based outside of the EU, so their processing of your personal data will involve a transfer of data outside the EU.

Whenever we transfer your personal data out of the EU, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Where we use providers based in the US, we may transfer data to them if they are part of the EU-U.S. Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EU.


We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

  • Fair processing of information and transparency over how we use your use personal information
  • Access to your personal information and to certain other supplementary information that this privacy policy is already designed to address
  • Require us to correct any mistakes in your information which we hold
  • Require the erasure of personal information concerning you in certain situations
  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
  • Object at any time to processing of personal information concerning you for direct marketing
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
  • Object in certain other situations to our continued processing of your personal information
  • Otherwise restrict our processing of your personal information in certain circumstances

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals’ rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please email, call or write to us.

The bit we cannot control…

Third party sites: Our blog may contain links to and from the websites of our partner networks. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

We will use cookies (electronic tags) to monitor your browsing and buying habits on our site, for example, which pages are visited, and whether they are purchased from. If you have registered with us, then your computer will store an identifying cookie which will save you time each time you revisit The Detox Kitchen by remembering your email address for you. You can change the settings on your browser to prevent cookies being stored on your computer without your explicit consent. Please see our cookie policy for full details.

Do not track (DNT) is a feature offered by most browsers, with some newer browsers offering it as default. If enabled, it sends a signal to websites to request that your browsing isn't tracked. Tracking is used for a wide variety of reasons ranging from social or advertising networks measuring effectiveness or third-party analytical services such as Google Analytics to improve customer experience and provide statistical analysis.

At present there is not an industry-wide uniform standard that has been agreed and adopted to determine how DNT requests should be managed. As a result, does not currently respond to DNT requests. We will continue to review our DNT process and other new technologies.

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Any questions?

If you have questions about your personal data or our privacy policy, please
contact our data protection officer at [email protected] or phone 0207 498 6417

Alternatively, you can write to us at:

The Wellness Food Group
Dephna Building, Area 400

NW10 7PR