FAQs

Calo is a new meal prep company in the UK that shares our passion for healthy, delicious meals that make life easier and fuller. We’ve been acquired by Calo to help us expand and improve the service we offer you, with more flexibility, variety, and support. Together, we’ll be able to bring you even better meal options and experiences.

The same team of office staff and chefs are still here, and we made this decision together. We launched Calo as a standalone brand in the UK on 1st March, alongside Detox Kitchen. We considered running both brands separately, but as we reflected on our mission, the decision to merge the brands made the most sense — and here’s why:

Brand. While the Detox Kitchen brand has become a household name, the word Detox has always had complex connotations. For example, Google won’t even let us advertise the word Detox. Over the years, a name change has been proposed many times — so this move made sense.

Accessibility and inclusion. Detox Kitchen has been expensive — and that’s made it inaccessible to many. When we launched Fridge Fills, we tried to solve that problem. But under Calo, using next generation food-tech, reducing food waste and more sustainable packaging, we are reducing the price of Detox Kitchen meals by ~30%. We feel this new price is incredibly fair, as we continue to deliver fresh, daily, high-quality meals.

Customer experience and user features. Countless times over the years, customers have asked for the ability to exclude ingredients, to swap their meals, or to have an easy-access platform to manage their deliveries — as many of our customers travel for work.

The quality of your meals will stay exactly the same - delicious, nutritious, and tailored to your needs. The same team of chefs and kitchen staff remain producing the menu in our London kitchen

✔️ 50 daily menu options

✔️ 24/7 customer service with an average 90-second response time

✔️ 1 business days' notice to skip, pause, or change delivery details

✔️ Exclude an unlimited number of ingredients with customisation options per meal

✔️ Select your own meals on all plan types, including custom macros

✔️ Advanced iOS and Android app, allowing you to make changes to your plan without having to contact us

With your Detox Kitchen meal plan, you were able to pause your account/deliveries for up to one year. If you have an order that was placed in the last 12 months that you still have remaining deliveries for, just get in touch with us on [email protected] to let us know, so that we can migrate your credit over to Calo for you to use.

No, your payment information will not be transferred to Calo. Any outstanding credit or deliveries will carry over, but before placing your next order, you’ll need to securely re-enter your card details in the app.

All your customer data such as name, email, phone number and delivery address will be securely transferred to the Calo app. This means you’ll have a smoother, more flexible experience, and you’ll be able to manage your meal plan with even more control. Your privacy and security remain our top priority, and your data will be handled with the utmost care.

You’ll still have all your favourite DK classics and you’ll have some exciting new options with even more variety as we have significantly increased the menu options. You’ll also benefit from the new Calo app, which will make it easier to manage your plan and get more personalised recommendations - allowing you to swap meals if there is something you don’t want.

If you have deliveries scheduled, your meal plan will continue as normal, with no disruption to your service. From the 28th of April, your meals will transition to Calo-branded meals, but you’ll still enjoy the same great taste and quality you’ve come to expect. You will also be able to sign into your new Calo account, where you can manage your meal plan going forward.

Yes, you can still cancel your plan as usual. The process remains the same, and you’ll have full control over your meal plan through the Calo app once its live. If you need assistance with cancellation or have any concerns, our customer support team is always here to help.

We’ll send you an email when it’s time to log into the Calo app. You’ll receive clear instructions on how to download and access the app, so you can start managing your meal plan with ease.

We’re confident that you’ll love the new features and improvements that come with Calo, but if you decide the transition isn’t for you, you can still cancel your plan at any time. We’ll make sure the transition is as smooth as possible, and we’re always available to assist you with any questions you may have.

We’re committed to meeting all your dietary needs. The Calo app will allow you to manage your preferences with even more control, ensuring you receive meals that fit your specific requirements. If you ever have any questions or concerns about ingredients, don’t hesitate to reach out to our support team.

The Calo app will be compatible with most smartphones (both iOS and Android). If you have any issues downloading or using the app, we’ll be here to assist you every step of the way.

Your delivery schedule will remain the same for now. Once you transition to the Calo app, please login and ensure you have the dates you want scheduled. You’ll have even more flexibility to adjust delivery times, pause your plan, or make other changes based on your needs.

If you have any questions or concerns during the transition, our customer support team is here to assist you. You can reach us at [email protected] or WhatsApp us on +15556008071, and we’ll be happy to assist you. Or, you can reach us through the Calo app live chat once the migration is complete.

We’re aiming to make this transition as smooth as possible, with plenty of communication along the way. Your meal plan will continue uninterrupted, and we’ll notify you when the transition to the Calo app is ready for you to use.

For our deliveries within the Greater London area, you can choose from two delivery time windows: either between 10pm-6am the evening before or morning of your delivery, or for our premium delivery time, 7am-10am for an additional £12 per day. For our nationwide deliveries, these will be made between the hours of 7am-7pm.

Please note that our default delivery option is to leave your box on your doorstep, unless otherwise instructed.

If you are in London and have a delivery the next day, please leave your box and lining outside and we will collect it. Otherwise, you can leave this outside the next time you have a delivery and it will be collected. Please be aware:

• Only for London customers on standard delivery
• Boxes need to be packed flat and left outside

We deliver our Fridge Fills and 3-Day Reset most locations nationwide, and our Meal Plans within Greater London only. Please see below for further delivery details for your chosen product.

Yes, you are able to order two boxes or more deliveries for the same day, however, to do this you would just need to place these as separate orders. With our ordering systems, each order would have to be placed individually, but once this has been placed it should cause no trouble when going in to book another order.

Our Cleanse and Maintain plans include everything you need to keep you energised and glowing throughout the whole day. The packages consist of breakfast, lunch and dinner, along with snacks and juices. For more information on each individual package, visit our meal plans page.

You can choose any length program from five days onwards, our plans are designed by our nutritionists to provide all the goodness you need every day, whilst also providing the variety you crave. We recommend using our Cleanse and Maintain meal plans for a minimum of three consecutive days so your body can really make the most of the wonderful benefits of our food, however, you are free to change and adjust your deliveries to the schedule that suits you and your lifestyle.

Yes, when purchasing a meal plan you can select on the interactive calendar exactly how many days, and when, you’d like to receive deliveries. You can also change your deliveries dates from your client account any time during your order.

We recommend you steer clear from caffeine to experience the full benefits, and instead stick to water and delicious herbal teas.

We prioritise our ingredients being locally sourced within the UK. For all our food to be organic, we'd need to import ingredients from further afield which we feel would have worse effects on the environment. Instead, we work closely with a UK supplier to ensure our ingredients come from local, sustainable farms with high quality produce. Our Head Chef works hard to develop close relationships with honest and trustworthy suppliers to source the best quality ingredients. Our suppliers follow the highest standards for produce meaning all our vegetables are Grade 1, and use free-range eggs and sustainably sourced and the highest-quality meat and fish.

The meals in the 'meal plans' are all gluten-free, however we do offer meals on our fridge fill range which contain gluten - these will all be labelled on the page with the ingredients and allergens.

Our protein meal plans include meat, as such if you are pescatarian we suggest trying our delicious Vegan or Green meal plans.

All of our meals are either delivered in temperature controlled boxes with ice packs if a 3-Day Reset or Soup Cleanse, or a temperature controlled cooler bags with ice packs if a meal plan. If you are receiving a meal plan, please leave your cool bag each night to be replaced with a new bag including the last day of your delivery.

Making the most sustainable choices is very important to us. Our food containers are biodegradable and recyclable. The containers are made from 90% bagasse biodegradable material and lined with a plastic film that keeps the food fresh. After use, the lining can be peeled out. You can dispose of the container itself in the general waste bin, and the inside lining and top seal cover can be rinsed and put in the recycling bin.

Unfortunately we are unable to cater to customers that have anaphylactic shock to severe allergies.

If you are worried about your package being damaged before you can collect it from your doorstep, there is an option to add on a plastic storage box for an additional £12.50. This will keep your delivery safe each morning and ensure that it’s protected from both foxes and the elements. Contact the customer service team if you would like to purchase this.

In cases like this, we have a few options. We could deliver to the outside of the building in a hidden spot. There is a box on the order form for you to jot down some delivery instructions and you can be as detailed as you wish. If you’re concerned about it being left outside, we could take a key for the entrance to your building. Our couriers, Absolutely, are very trustworthy and we find that this offers a good solution for many of our customers. The courier can let themselves into the building and leave the package on your doorstep. To give them the key, you could either wake up to meet them on the first day or post it to us. Your key will be securely locked away in our key safe when you don't have a box out for delivery. Alternatively, some of our customers get their boxes delivered straight to work to avoid this problem, if their office is London-based. This depends on when your building opens but it could be a good solution! If you are unsure how to make this work or would like some more information, please contact us so we can find a solution for you.

We deliver your days’ worth of food for you each morning so it’s ready to go when you wake up. This ensures the food is as fresh as it can possibly be.

We are pleased to confirm that Detox Kitchen has adopted the Better Chicken Commitment for 100% of the chicken in our entire UK supply chain and will meet all the standards or exceed it by 2026 at the latest. Read more about the Better Chicken Commitment here.

Yes, you are able to order two boxes or more deliveries for the same day, however, to do this you would just need to place these as separate orders. With our ordering systems, each order would have to be placed individually, but once this has been placed it should cause no trouble when going in to book another order.

Sustainability Duchess Rapeseed oil is produced on a family farm in Hertfordshire. Being in the UK, we have complete supply chain transparency (from staff welfare through to quality) and it doesn't have to accumulate unnecessary airmiles to get here.

Health - As well as its higher burning point - which means it can be heated to a higher temperature before becoming toxic - cold pressed rapeseed oil is rich in Omegas 3, 6 and 9. The health benefits of these fatty acids are wide-ranging and contribute to the prevention of chronic diseases.

Why the bad rep? Most vegetable oils are highly refined and during the refinement process are exposed to chemicals and stripped of their antioxidants, vitamins and minerals. Cold pressing keeps the oil in its most natural state and therefore full of its natural good fats, Omega 3, 6 and 9.

The cut-off for changes, amends and cancellations to an order is by 12 noon, 72 hours ahead of delivery. The cut-off for address changes is by 12 noon 48 hours ahead of delivery and​ the cut-off for delivery note changes is by 2pm the day before delivery.

We recommend breaking the fast with a juice and health shot in the morning before breakfast. Listen to your bodily cues throughout the day and try to eat when your body tells you to. Fasting at least 14 hours between dinner the day before and breakfast that day is always optimum for digestion and fat-burning. Your snack and sweet treat are there to pick you up mid-morning or afternoon. If you are on the Green plans, we recommend having your second juice mid-morning. Try to have dinner and pudding before 7pm to leave enough time to digest everything before going to sleep (we suggest giving your body 2-3 hours). Try to drink a litre of water before 11am to keep well hydrated. The tea is a soothing and cleansing addition for whenever you like. You can check out your full menus ahead here.