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FAQs

Delivery information

When do you deliver?

We carefully and quietly dispatch the whole days programme right to your door within your preferred time frame, so that your breakfast is waiting for you as soon as you are ready to start your day. We have two morning delivery windows for you to choose from to make it as convenient as possible. If you live in central London, our standard delivery time is between 3am and 7am each morning. For those outside central London, within the M25, we will deliver to you between 3am and 8am. We also have an option for Premium delivery which is an extra £10 per day. This allows your box to be delivered between 7am and 9am.

Where do you deliver?

We deliver to all Central London postcodes and most of those within the M25 too. If you are unsure whether we deliver to you, please pop your postcode into our postcode checker on our How It Works page. If your postcode is not included in our delivery area, please do get in touch and we will do our very best to work out a solution for you.

You can also choose to have your box delivered to one of our delis.

Meal Plan Information

What do your meal plans include?

Our Cleanse and Maintain plans include everything you need to keep you energised and glowing throughout the whole day. The packages consist of breakfast, lunch and dinner, along with snacks and juices. Our Flexi plans consist of a nutritionally balanced breakfast and lunch, with a fresh juice and nut pot. For more information on each individual package, visit our meal plans page.

How long do your meal plans last?

We recommend using our Cleanse and Maintain meal plans for a minimum of three consecutive days so your body can really make the most of the wonderful benefits of our food. You can choose any length program from three days, and as our plans are designed by our nutritionists to provide all the goodness you need every day you can sign up for as long as you like. Our Flexi plans are available from five-day periods, for as long as you want.

I can't always commit to consecutive days, can I choose the days I want?

Yes, when purchasing a meal plan you can select on the interactive calendar exactly how many days, and when, you’d like to receive deliveries. We do however recommend using our program for at least three consecutive days to feel the full benefits.

Am I allowed to drink coffee alongside my meal plan?

We recommend you steer clear from caffeine to experience the full benefits, and instead stick to water and delicious herbal teas.

Is your food organic?

We prioritise our ingredients being locally sourced within the UK. For all our food to be organic, we'd need to import ingredients from further afield which we feel would have worse effects on the environment. Instead, we work closely with a UK supplier to ensure our ingredients come from local, sustainable farms with high quality produce. However, we are working with the Soil Association to switch some of our fruit, vegetables and meat where possible to organic, while maintaining the local supply, availability and quality of the ingredients. Our fruit and veg is delivered from New Covent Garden market, which is located next to our Battersea kitchen. Our suppliers follow the highest standards for produce meaning all our vegetables are Grade 1, our salmon is sustainably farmed and all our meat is free-range and of the highest quality.

Are all of your meal plans gluten free?

We are a totally wheat free company but this does not mean our packages are free from gluten. We use some oats and rye bread which are not suitable for those with gluten allergies. However, our Green and Green with Protein packages are totally gluten free as standard.

I am pescatarian, can you cater for me?

Our protein meal plans include meat, as such if you are pescatarian we suggest trying our delicious Vegan or Green meal plans.

What packaging do you use?

Making the most sustainable choices is very important to us. Our lunch and dinner containers are made of Kraft paper (a natural and renewable source) and have a polyester (PET) lining. The containers are recyclable, compostable and biodegradable as they are just a form of untreated paper. The lining can be recycled if it is removed from the container and rinsed off. The film which seals the container is made from PLA which is a plant-based alternative to plastic. This film is compostable in industrial conditions, and so should be put into the general waste bin. For our snack packaging we use If You Care sandwich bags. These are made in Sweden from unbleached pulp from spruce trees which are a natural and renewable source. They are compostable in home composting, and also recyclable and biodegradable. They are uncoated so there are no hidden components to the packaging. Our juice bottles are made of 100% pure PET which is recyclable. We are currently looking for an alternative for these which would be at least made of 50% recycled plastic.

I am allergic to certain ingredients, can you cater for this?

Unfortunately we are unable to cater to customers that have anaphylactic shock to severe allergies.

What if there are foxes in my area?

If you are worried about your package being damaged before you can collect it from your doorstep, there is an option to add on a plastic storage box when you order for an additional £7.20. This will keep your delivery safe each morning and ensure that it’s protected from both foxes and the elements.

I live in a flat or on a busy road, can you deliver?

In cases like this, we have a few options. We could deliver to the outside of the building in a hidden spot. There is a box on the order form for you to jot down some delivery instructions and you can be as detailed as you wish. If you’re concerned about it being left outside, we could take a key for the entrance to your building. Our couriers, Absolutely, are very trustworthy and we find that this offers a good solution for many of our customers. The courier can let themselves into the building and leave the package on your doorstep. To give them the key, you could either wake up to meet them on the first day or post it to us. Your key will be securely locked away in our key safe when you don't have a box out for delivery.Alternatively, some of our customers get their boxes delivered straight to work to avoid this problem, if their office is London-based. This depends on when your building opens but it could be a good solution! One last option would be to get the delivery sent to one of our delis. These are located on Mortimer Street and Kingly Street. If you are unsure how to make this work or would like some more information, please contact us so we can find a solution for you.

Do you deliver in bulk or every day?

We deliver your days’ worth of food for you each morning so it’s ready to go when you wake up. This ensures the food is as fresh as it can possibly be. As we don’t deliver on Sundays, if you opt for weekend deliveries you will receive your Saturday and Sunday box together on Saturday morning.

How does your Ambassador Programme work?

You can sign up to our Ambassador Programme here. The premise is simple: for every friend that books using your link, they’ll get 15% off their order, and you’ll also get 15% off your next. Please note that you cannot accumulate discounts or use them in conjunction with other discounts e.g. if you refer two people, you will be sent two separate 15% discount vouchers that cannot be used on the same order.

Has Detox Kitchen signed up to the Better Chicken Commitment?

We are pleased to confirm that Detox Kitchen has adopted the Better Chicken Commitment for 100% of the chicken in our entire UK supply chain and will meet all the standards or exceed it by 2026 at the latest. Read more about the Better Chicken Commitment here.

Veg Box Information

Am I able to upgrade or change my veg box?

Yes, you are definitely able to update or change your box to any of our other veg boxes. If you would also like to change to try one of our other boxes, such as the fridge fills, we can amend this for you as well! Just email us at contact@detoxkitchen.co.uk to arrange.

Am I able to customise the contents of my veg boxes?

At this time we are not able to make amendments to any of the contents of the boxes. However, if you did have any questions in regard to the items included such as for allergen reasons, do feel free to contact us either via email or phone.

Can I choose my date and time for my veg box delivery?

For the veg boxes, you are able to choose the specific date that you would like to receive this given that it is within our current delivery deadline. Our current delivery window is between 6am-10pm, however most deliveries are made before 8pm. Though we cannot guarantee a specific time for delivery, if you would like our couriers to contact you when they are delivering, you are able to add any notes for our couriers during the checkout process on the Address Page. Here, it can be noted for the courier to call you when they are delivering, or however would be best to deliver the box.

Where is your fruit and veg sourced/ is it organic?

We work closely with our fruit and vegetable supplier called 2Serve Wholeslae who are based just down the road from us at New Covent Garden Market to source our fresh fruit and vegetables. Though not all of our current produce is organic, we prioritise locally sourced items, as for all our food to be organic, we'd need to import ingredients from further afield which we feel would have worse effects on the environment.

Can I schedule the boxes to arrive weekly?

You can definitely book in a box to arrive weekly! During the checkout process, when a calendar appears to select the days that you would like to receive the deliveries, you can choose any dates that you would like to receive the box, including those days in the upcoming weeks. This means that if you would like to receive the box on a specific date every week, you can choose however many weeks that you would like to receive the box, and choose that specific date.

Fridge Fill Information

How long do the Fridge Fill meals keep for?

The cold meals in the box will last for up to 3 days in the fridge, whilst the meals that can be heated up will last for up to 6 days in the fridge.

Is there an order deadline?

Yes, to place an order for any of our fruit and veg boxes, this must be done two working days ahead of the order. You are able to process the order online, or this is also able to be done manually over the phone or by email.

Can all the Fridge Fill meals be frozen?

All the meals in the Fridge Fills can be frozen. We would recommend consuming these within 2-3 months after freezing.

Can I swap any of the Fridge Fill meals on the menu?

Unfortunately we are not able to make any amendments to or swap out any dishes on the menu. However, if you did have any questions in regard to the items included such as for allergen reasons, do feel free to contact us either via email or phone.

How often does the Fridge Fill menu change?

We are currently operating on a three-week menu cycle, with each menu lasting the week and then changing at the start of the next week. At the end of the third week, the menu will revert back to the menu of the first week. However, do let us know if there are any favourite dishes of ours that you would like to see on the menu as we are open to suggestions!

Are all the Fridge Fill meals gluten-free?

Yes, all the meals that come in the Fridge Fills are gluten-free.

Can I order a Fridge Fill for 2 or more people?

You can order as many fridge fills as you like for the same day! However, each order will include portions for one individual. Therefore, you will have to put in a new order for each person.

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