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FAQs

Delivery information

When do you deliver?

For our deliveries within the Greater London area, you can choose from two delivery time windows, either between 3am-7am or for our premium delivery time, 7am-10am for an additional £12 per day. For our nationwide deliveries, these will be made between the hours of 7am-7pm.

Please note that our default delivery option is to leave your box on your doorstep, unless otherwise instructed.

Where do you deliver?

We deliver our Fridge Fills nationwide, and our Meal Plans within Greater London only. Please see below for further delivery details for your chosen product.


Can I order multiple boxes/ orders for the same day?

Yes, you are able to order two boxes or more deliveries for the same day, however, to do this you would just need to place these as separate orders. With our ordering systems, each order would have to be placed individually, but once this has been placed it should cause no trouble when going in to book another order.

Meal Plan Information

What do your meal plans include?

Our Cleanse and Maintain plans include everything you need to keep you energised and glowing throughout the whole day. The packages consist of breakfast, lunch and dinner, along with snacks and juices. For more information on each individual package, visit our meal plans page.

How long do your meal plans last?

We recommend using our Cleanse and Maintain meal plans for a minimum of three consecutive days so your body can really make the most of the wonderful benefits of our food. You can choose any length program from three days, and as our plans are designed by our nutritionists to provide all the goodness you need every day you can sign up for as long as you like.

I can't always commit to consecutive days, can I choose the days I want?

Yes, when purchasing a meal plan you can select on the interactive calendar exactly how many days, and when, you’d like to receive deliveries. We do however recommend using our program for at least three consecutive days to feel the full benefits.

Am I allowed to drink coffee alongside my meal plan?

We recommend you steer clear from caffeine to experience the full benefits, and instead stick to water and delicious herbal teas.

Is your food organic?

We prioritise our ingredients being locally sourced within the UK. For all our food to be organic, we'd need to import ingredients from further afield which we feel would have worse effects on the environment. Instead, we work closely with a UK supplier to ensure our ingredients come from local, sustainable farms with high quality produce. However, we are working with the Soil Association to switch some of our fruit, vegetables and meat where possible to organic, while maintaining the local supply, availability and quality of the ingredients. Our fruit and veg is delivered from New Covent Garden market, which is located next to our Battersea kitchen. Our suppliers follow the highest standards for produce meaning all our vegetables are Grade 1, our salmon is sustainably farmed and all our meat is free-range and of the highest quality.

Are all of your meal plans gluten free?

We are a totally wheat free company but this does not mean our packages are free from gluten. We use some oats and rye bread which are not suitable for those with gluten allergies. However, our Green and Green with Protein packages are totally gluten free as standard.

I am pescatarian, can you cater for me?

Our protein meal plans include meat, as such if you are pescatarian we suggest trying our delicious Vegan or Green meal plans.

What packaging do you use?

Making the most sustainable choices is very important to us. Our lunch and dinner containers are made of Kraft paper (a natural and renewable source) and have a polyester (PET) lining. The containers are recyclable, compostable and biodegradable as they are just a form of untreated paper. The lining can be recycled if it is removed from the container and rinsed off. The film which seals the container is made from PLA which is a plant-based alternative to plastic. This film is compostable in industrial conditions, and so should be put into the general waste bin. For our snack packaging we use If You Care sandwich bags. These are made in Sweden from unbleached pulp from spruce trees which are a natural and renewable source. They are compostable in home composting, and also recyclable and biodegradable. They are uncoated so there are no hidden components to the packaging. Our juice bottles are made of 100% pure PET which is recyclable. We are currently looking for an alternative for these which would be at least made of 50% recycled plastic.

I am allergic to certain ingredients, can you cater for this?

Unfortunately we are unable to cater to customers that have anaphylactic shock to severe allergies.

What if there are foxes in my area?

If you are worried about your package being damaged before you can collect it from your doorstep, there is an option to add on a plastic storage box when you order for an additional £7.20. This will keep your delivery safe each morning and ensure that it’s protected from both foxes and the elements.

I live in a flat or on a busy road, can you deliver?

In cases like this, we have a few options. We could deliver to the outside of the building in a hidden spot. There is a box on the order form for you to jot down some delivery instructions and you can be as detailed as you wish. If you’re concerned about it being left outside, we could take a key for the entrance to your building. Our couriers, Absolutely, are very trustworthy and we find that this offers a good solution for many of our customers. The courier can let themselves into the building and leave the package on your doorstep. To give them the key, you could either wake up to meet them on the first day or post it to us. Your key will be securely locked away in our key safe when you don't have a box out for delivery. Alternatively, some of our customers get their boxes delivered straight to work to avoid this problem, if their office is London-based. This depends on when your building opens but it could be a good solution! If you are unsure how to make this work or would like some more information, please contact us so we can find a solution for you.

Do you deliver in bulk or every day?

We deliver your days’ worth of food for you each morning so it’s ready to go when you wake up. This ensures the food is as fresh as it can possibly be. As we don’t deliver on Sundays, if you opt for weekend deliveries you will receive your Saturday and Sunday box together on Saturday morning.

How does your Ambassador Programme work?

You can sign up to our Ambassador Programme here. The premise is simple: for every friend that books using your link, they’ll get 15% off their order, and you’ll also get 15% off your next. Please note that you cannot accumulate discounts or use them in conjunction with other discounts e.g. if you refer two people, you will be sent two separate 15% discount vouchers that cannot be used on the same order.

Has Detox Kitchen signed up to the Better Chicken Commitment?

We are pleased to confirm that Detox Kitchen has adopted the Better Chicken Commitment for 100% of the chicken in our entire UK supply chain and will meet all the standards or exceed it by 2026 at the latest. Read more about the Better Chicken Commitment here.

Can I order multiple boxes/ orders for the same day?

Yes, you are able to order two boxes or more deliveries for the same day, however, to do this you would just need to place these as separate orders. With our ordering systems, each order would have to be placed individually, but once this has been placed it should cause no trouble when going in to book another order.

Duchess Rapeseed Oil

Sustainability Duchess Rapeseed oil is produced on a family farm in Hertfordshire. Being in the UK, we have complete supply chain transparency (from staff welfare through to quality) and it doesn't have to accumulate unnecessary airmiles to get here.

Health - As well as its higher burning point - which means it can be heated to a higher temperature before becoming toxic - cold pressed rapeseed oil is rich in Omegas 3, 6 and 9. The health benefits of these fatty acids are wide-ranging and contribute to the prevention of chronic diseases.

Why the bad rep? Most vegetable oils are highly refined and during the refinement process are exposed to chemicals and stripped of their antioxidants, vitamins and minerals. Cold pressing keeps the oil in its most natural state and therefore full of its natural good fats, Omega 3, 6 and 9.

Fridge Fill Information

How long do the Fridge Fill meals keep for?

The cold meals in the box will last for up to 3 days in the fridge, whilst the meals that can be heated up will last for up to 5 days in the fridge. You can also freeze hot meals and soups.

Is there an order deadline?

Yes, to place an order for any of our fruit and veg boxes, this must be done two working days ahead of the order. You are able to process the order online, or this is also able to be done manually over the phone or by email.

Can the Fridge Fill meals be frozen?

All the hot meals in the Fridge Fills can be frozen. We would recommend consuming these within 2-3 months after freezing. Salads are not suitable for freezing.

Can I swap any of the Fridge Fill meals on the menu?

Once the 6 meals have been chosen, you can definitely still change these up until 48 hours before the delivery. This can be done online through your account, but if you do have any troubles, feel free to contact us either by email or phone!

How often does the Fridge Fill menu change?

The dishes shown online would be the current dishes available to choose from for the boxes, however we will look to update these seasonally. We also love to hear your feedback, and would love to know if there are any favourite dishes of ours that you would like to see on the menu as we are open to suggestions!

Are all the Fridge Fill meals gluten-free?

Yes, all the meals that come in the Fridge Fills are gluten-free.

Can I order a Fridge Fill for 2 or more people?

You can order as many fridge fills as you like for the same day! However, each order will include portions for one individual. Therefore, you will have to put in a new order for each person.

Can I order multiple boxes/ orders for the same day?

Yes, you are able to order two boxes or more deliveries for the same day, however, to do this you would just need to place these as separate orders. With our ordering systems, each order would have to be placed individually, but once this has been placed it should cause no trouble when going in to book another order.

Can I pause my subscription?

You are currently not able to pause your subscription or skip a week directly, however, if you would like to stop the subscription, you would be able to cancel online through your account. This will allow you to book in again in the future when you would like to restart the deliveries.


Can I cancel my subscription?

Yes, as long as you cancel the subscription 2 days before you are meant to receive your delivery.

I want to change the details for my subscription payment method, is this possible?

Yes, you are able to update the details for the card. This would just require you to cancel your current subscription so that you can book in for a new plan with those new details.

Nationwide Fridge Fill Deliveries

Where do you deliver?

We deliver our Fridge Fills nationwide. If you have any questions about your postcode specifically, we have a postcode checker available on our home page!

When do you deliver?

Our nationwide fridge fills will be delivered between 7am-7pm.

Can I specify a time for my delivery?

No, you should however receive a text or email on the day from the couriers to inform you of a delivery window for your box.

Will I be notified of when my delivery will arrive?

Yes, on the day of delivery you should receive a text or email from the couriers notifying you of the delivery window. If you do not hear from them, do not worry, but if you have any questions feel free to contact us either by phone or email!

Can I track my delivery?

No, however you should receive a notification from the couriers on the day of your delivery.

I haven’t received my box and it is past 7pm, who can I contact?

If you are scheduled for a delivery and it has not arrived, please contact our customer service team at contact@detoxkitchen.co.uk and we will be happy to assist!

Can you make changes to the meals for allergens or requests?

Unfortunately for our fridge fills and meal plans, we are not able to tailor or change the current meals and the ingredients used for these.

I received a delivery confirmation but can't find my box, what do I do?

If you have been notified of your delivery by our couriers but cannot locate the box, you can either call or email us at contact@detoxkitchen.co.uk to look into this for you further. Just to note, if there is no answer when the couriers are delivering and no further delivery instructions provided, the box will be left in a safe location as chosen by our couriers.

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