FAQs

For our deliveries within the Greater London area, you can choose from two delivery time windows: either between 10pm-6am the evening before or morning of your delivery, or for our premium delivery time, 7am-10am for an additional £12 per day. For our nationwide deliveries, these will be made between the hours of 7am-7pm.

Please note that our default delivery option is to leave your box on your doorstep, unless otherwise instructed.

If you are in London and have a delivery the next day, please leave your box and lining outside and we will collect it. Otherwise, you can leave this outside the next time you have a delivery and it will be collected. Please be aware:

• Only for London customers on standard delivery
• Boxes need to be packed flat and left outside

We deliver our Fridge Fills and 3-Day Reset most locations nationwide, and our Meal Plans within Greater London only. Please see below for further delivery details for your chosen product.

Yes, you are able to order two boxes or more deliveries for the same day, however, to do this you would just need to place these as separate orders. With our ordering systems, each order would have to be placed individually, but once this has been placed it should cause no trouble when going in to book another order.

Our Cleanse and Maintain plans include everything you need to keep you energised and glowing throughout the whole day. The packages consist of breakfast, lunch and dinner, along with snacks and juices. For more information on each individual package, visit our meal plans page.

You can choose any length program from five days onwards, our plans are designed by our nutritionists to provide all the goodness you need every day, whilst also providing the variety you crave. We recommend using our Cleanse and Maintain meal plans for a minimum of three consecutive days so your body can really make the most of the wonderful benefits of our food, however, you are free to change and adjust your deliveries to the schedule that suits you and your lifestyle.

Yes, when purchasing a meal plan you can select on the interactive calendar exactly how many days, and when, you’d like to receive deliveries. You can also change your deliveries dates from your client account any time during your order.

We recommend you steer clear from caffeine to experience the full benefits, and instead stick to water and delicious herbal teas.

We prioritise our ingredients being locally sourced within the UK. For all our food to be organic, we'd need to import ingredients from further afield which we feel would have worse effects on the environment. Instead, we work closely with a UK supplier to ensure our ingredients come from local, sustainable farms with high quality produce. Our Head Chef works hard to develop close relationships with honest and trustworthy suppliers to source the best quality ingredients. Our suppliers follow the highest standards for produce meaning all our vegetables are Grade 1, and use free-range eggs and sustainably sourced and the highest-quality meat and fish.

We are a totally wheat free company and all our packages are free from gluten.

Our protein meal plans include meat, as such if you are pescatarian we suggest trying our delicious Vegan or Green meal plans.

All of our meals are either delivered in temperature controlled boxes with ice packs if a 3-Day Reset or Soup Cleanse, or a temperature controlled cooler bags with ice packs if a meal plan. If you are receiving a meal plan, please leave your cool bag each night to be replaced with a new bag including the last day of your delivery.

Making the most sustainable choices is very important to us. Our food containers are biodegradable and recyclable. The containers are made from 90% bagasse biodegradable material and lined with a plastic film that keeps the food fresh. After use, the lining can be peeled out. You can dispose of the container itself in the general waste bin, and the inside lining and top seal cover can be rinsed and put in the recycling bin.

Unfortunately we are unable to cater to customers that have anaphylactic shock to severe allergies.

If you are worried about your package being damaged before you can collect it from your doorstep, there is an option to add on a plastic storage box when you order for an additional £7.20. This will keep your delivery safe each morning and ensure that it’s protected from both foxes and the elements.

In cases like this, we have a few options. We could deliver to the outside of the building in a hidden spot. There is a box on the order form for you to jot down some delivery instructions and you can be as detailed as you wish. If you’re concerned about it being left outside, we could take a key for the entrance to your building. Our couriers, Absolutely, are very trustworthy and we find that this offers a good solution for many of our customers. The courier can let themselves into the building and leave the package on your doorstep. To give them the key, you could either wake up to meet them on the first day or post it to us. Your key will be securely locked away in our key safe when you don't have a box out for delivery. Alternatively, some of our customers get their boxes delivered straight to work to avoid this problem, if their office is London-based. This depends on when your building opens but it could be a good solution! If you are unsure how to make this work or would like some more information, please contact us so we can find a solution for you.

We deliver your days’ worth of food for you each morning so it’s ready to go when you wake up. This ensures the food is as fresh as it can possibly be.

You can sign up to our Referral Programme here. The premise is simple: for every friend that books using your link, they’ll get £50 off their meal plan order, and you’ll also get £50 off your next meal plan. Please note that you cannot accumulate discounts or use them in conjunction with other discounts e.g. if you refer two people, you will be sent two separate £50 discount vouchers that cannot be used on the same order.

We are pleased to confirm that Detox Kitchen has adopted the Better Chicken Commitment for 100% of the chicken in our entire UK supply chain and will meet all the standards or exceed it by 2026 at the latest. Read more about the Better Chicken Commitment here.

Yes, you are able to order two boxes or more deliveries for the same day, however, to do this you would just need to place these as separate orders. With our ordering systems, each order would have to be placed individually, but once this has been placed it should cause no trouble when going in to book another order.

Sustainability Duchess Rapeseed oil is produced on a family farm in Hertfordshire. Being in the UK, we have complete supply chain transparency (from staff welfare through to quality) and it doesn't have to accumulate unnecessary airmiles to get here.

Health - As well as its higher burning point - which means it can be heated to a higher temperature before becoming toxic - cold pressed rapeseed oil is rich in Omegas 3, 6 and 9. The health benefits of these fatty acids are wide-ranging and contribute to the prevention of chronic diseases.

Why the bad rep? Most vegetable oils are highly refined and during the refinement process are exposed to chemicals and stripped of their antioxidants, vitamins and minerals. Cold pressing keeps the oil in its most natural state and therefore full of its natural good fats, Omega 3, 6 and 9.

The cut-off for changes, amends and cancellations to an order is by 12 noon, 72 hours ahead of delivery. The cut-off for address changes is by 12 noon 48 hours ahead of delivery and​ the cut-off for delivery note changes is by 2pm the day before delivery.